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My Panel wont connect through pc link
Please check the following:
1. Are you initiating the PC link connection on your panel?
2. Do you have a firewall? If so make sure DLS has all access. (Refer to: Windows Troubleshooting)
Make space on macbook. 3. What error shows up under Active Communications? (View -> Active Communications)
4. Go to 'Modem Configuration Manager'; make sure the correct COMM port is selected for PC-Link. If a converter is being used, the name of the converter will be written with the COMM port number.
Click on the button to make sure that DLS acknowledge the PC-Link connection.
My panel wont connect through GSM
Please check the following:
1. Have you enabled gprs through dls on Connect 24? (Login to your C24 account and check if the option is enabled or call C24)
2. What error shows up under Active Communications? (View -> Active Communications.)
3. What panel are you using?
4. Is 351 5, and 382 5 enabled?
5. Can you access 851? If no make sure pc link cable is connected correctly.
6. Is your 51004 port open (Refer to: Windows Troubleshooting)
7. Do you have a firewall? If so make sure DLS has all access. (Refer to Windows Troubleshooting)
8. Verify the following under the account properties:
My panel wont connect through T Link
Please check the following:
1. What error shows up under Active Communications? (View -> Active Communications.)
2. What panel are you using?
3. Is 351 5 and 382 5 enabled?
4. Do you have a firewall? If so make sure DLS has all access. (Refer to Windows Troubleshooting)
5. Is your 51004 port open (Refer to: Windows Troubleshooting) Apple watch macos.
6. Verify the following under the account properties:
My panel wont connect through PSTN
Please check the following:
1. Are you are using Double-Call to connect the panel,
2. What error shows up under Active Communications? (View -> Active Communications.
3. Are you using the MD-12 modem or Multi Tech? Go to Modem Manager Configuration and check if the connection between the PC and modem is successful?
Global/tag upload/download does not go through
Please check the following:
4. After the upload/download is complete what does it show under “Activity Log� under Active Communications (View -> Active Communications)
5. Which way did you do an upload/download through tags or global?
6. Do you have a firewall? If so make sure DLS has all access. (Refer to: Windows Troubleshooting)
7. Is your 51004 port open (Refer to: Windows Troubleshooting)
8. Are you a non-admin user on DLS? If no please ensure you get Admin access (Refer to: Windows Troubleshooting)
MCPH failed to initialize
Please check the following:
1. Check if you can access Tools -> Modem Manager Configuration under DLS 5.
2. Search services� and click on the gear icon, look for 'DSC MCPH Services�'. Right click and restart, try DLS again.
3. Try replacing 'MCPH.exe', it will be located under the following directory: 'C:Program FilesDSCDLS IVMCPH'.
Panel connected before but wont connect now
Please check the following:
1. Close the software and open it again and try it,
2. If using pc link power down the unit, close the software. Wait 30 seconds power up the panel, go through
3. Delete the account create a new account try reconnecting.
- 2PSTN
- 3IP (T-Link)
- 4SMS (GS2060/GS2065 or TL260GS/TL265GS)
- 5Ethernet/Internet (TL260GS/TL265GS)
- 5.1Basic TL260/260R/2603GR/265 Setup
- 6Connecting to the Panel
Connection Types
In order to connect to a panel, you must first decide which type of connection you wish to use. The following options are available.
PSTN
PSTN stands for Public Switched Telephone Network. In plain terms, phone line.
By selecting this option you will be using the configured modem to dial into the panel. There are 2 modeMD-12 - available from DSC
Multi-Tech 56k - widely available around the globe. Model #MT5634ZBA-V-V92-NAM (or similar).
Basic PSTN Setup
1. Connection Type: The method the panel would be connecting Under Connection Type�, make sure it is set to PSTN�.
2. Phone Number: This will prompt up new options to add the Phone Number�, enter your phone number, if it requires a 1� or a 9� to dial out from that location, enter that with the following phone number.
3. Double Call: This will also prompt up to have Double Call� enabled, it will allow you to hangup and be able call if that feature will be used.
4. Advanced: Click on Advanced� to go to the advanced options for PSTN.
Advanced PSTN Setup
1. PSTN: Under the DLS Account heading on the left side, select PSTN this will bring up the PSTN advanced options.
2. Phone Number: The phone number entered in the previous section would show up here.
3. Double Call Enable: If Double Call was enabled on the previous section it would show up here.
4. Double Call Timer: Allows the maximum amount of time in minutes between calls when connecting to a pa5. Double Call Duration: Allows the maximum amount of time in minutes before double call hangs up.
6. Delete: Allows you to remove the PSTN connection from the panel
7. This will allow you to create/cancel or go to the next/previous section
IP (T-Link)
By selecting IP, you will be connecting to the account using a network connection through the TL-250 module. You need to provide the IP address of the T-Link you will be connecting to. This can be done when you are creating your account or by going into the account properties.
You will also need to make sure all the appropriate ports for the communication are open.
*If you are unsure how to open the ports, contact your network administrator
Basic IP (T-Link) Setup
1. Connection Type: Under Connection Type�, make sure T Link� is selected, this will prompt up new options to add the IP address� and the Encryption Key�.
2. IP: Enter the public IP address of the T Link module that is being used.
3. Encryption Key: Add an encryption key if the monitoring station requires reporting codes to be encrypted.
4. Advanced: Click on Advanced� to go to the advanced options for T Link 250.
Advanced IP (T-Link) Setup
1. 127.0.0.1: The account heading on the left side select the IP Address, this will bring up the TL 250 advanced options.
2. T Link IP: The IP Address entered in the previous section would show up here.
3. T Link Port: The port that the T Link would be using for communication, default port is 3062.
4. Encryption Key: The encryption key was entered in the previous section.
5. Receiver IP: The IP Address of the Central Station.
6. Port: The port the Central Station would be using for communication, default port is 3061.
7. Receiver Password: The password used by Central Station to connect to the T Link, default password is CAFE�.
8. T Link ID: ID number associated to the T Link module.
9. Console Password: Password required to connect to the T Link Console, default the password is CAFE�.
10. Console Port: The port for the T Link Console software to connect to the T Link.
11. Delete: Allows you to remove the T Link connection from the panel.
12. This will allow you to create/cancel or go to the next/previous section.
SMS (GS2060/GS2065 or TL260GS/TL265GS)
An SMS message is sent to the wireless GSM module to trigger a return connection to the waiting DLS 5 . To use this connection, the SIM number is used as the unique Identifier. Ensure the full SIM number is entered.
One key advantage of using the SMS connection type is that there is NO PORT FORWARD required on the installation. Instead, there is a single port forward required on the DLS 5 PC's network allow the incoming cThere is a of time required to connect via SMS connection type. This is due to the delays introduced at each juncture of the connection process. Please be patient, connection times of 2-5 mins are normal.
For more information, see these articles:
Basic SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup
1. Connection Type: Under Connection Type�, make sure GS2060� is selected this will prompt up new options
2. Connect 24 User Name: Add the Connect 24 User Name� you used to register with Connect 24
3. Connect 24 Password: Add the Connect 24 Password�. you used to register with Connect 24
4. Advanced: Click on Advanced� to go to the advanced options for the GS2060.
Advanced SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup
1. GS2060 v 1.0: Under the DLS 5 Account heading on the left side, select GS2060 v 1.0 this will bring up the GS 2060 advanced options.
2. SIM Number: This would be the subscriber identity module (SIM) number that is found on the SIM card for the GS2060 to communicate.
3. GS/IP Installers Code: The password required to connect to the GS2060 Console, by default the password should be CAFE�.
4. Connection Type: The type of connection the GS2060 will use to connect; SMS is the only options for the GS2060
5. Add: This will bring the SMS options.
6. Allows you to remove the SMS connection from the panel
7. This will allow you to create/cancel or go to the next/previous section.
SMS Setup(GS2060/GS2065 or TL260GS/TL265GS)
1. SMS: Under the DLS 5 Account heading on the left side, select SMS this will bring up the GS SMS options.
2. Connect 24 User Name: Add the Connect 24 User Name� you used to register with Connect 24.
3. Connect 24 Password: Add the Connect 24 Password�. you used to register with Connect 24.
4. Callback Timeout: The amount of time allowed for the GSM to do a call back.
5. DLS Port: The port that the GS2060 would be using for communication, the default port should be 51004.
6. Delete: Allows you to remove the SMS connection from the panel.
7. This will allow you to create/cancel or go to the next/previous section.
Ethernet/Internet (TL260GS/TL265GS)
This connection type is NEW to DLS, and is DLS's fastest connection. Global upload and download times are reduced to seconds with this connection type.
An 'Ethernet/Internet' connection is installed TL260GS/TL265GS communicator. will require a port is available on the install-site end to accept the direct connection.
To use this connection type, you will need:
- The TL260GS/TL265GS must already be configured with an IP and have a connection to the internet
- TL260GS/TL
Basic TL260/260R/2603GR/265 Setup
There are two ways to add a TL 260 to your panel:
1st Method
1. Connection Type: Under Connection Type�, make sure TL 260� is selected, this will ions to add the IP address�.
2. IP: Enter the public IP address of the T Link module that is being used.
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2nd Method
1. Module: Under Module�, make sure it is set to TL260�.
2. Add: Click add� to add
3. TL 260 v1.1: It will now show up under your panel drop down list.
4. Delete: Allows you to remove the TL 260 module from the panel.
5. This will allow you to create/cancel or go to the next/previous section.
1. GS/IP Installer Code: The password required to connect to the T Link Console Software, by default the password should be CAFE�.
2. Connection Type: The type of connection the T Link will use to connect; Ethernet/Internet is the only option for the TL 260.
3. Add: Click add� in order for the Ethernet/Internet� connection type to be added under the TL 260.
4. Ethernet/Intern: This connection type will be added under the panel drop down list, when selected it will take you to the advance TL 260 programming.
5. Delete: Allows you to remove the Ethernet/internet connection from the panel.
6. This will allow you to create/cancel or go to the next/previous section.
TL260/260R/2603GR/265 IP Setup
1. IP: This would be the IP Address of the T Link in order to communicate.
2. Port: The port that the T Link would be using for communication, the default port should be 3062.
3. T Link Account Code: This would be thf the T Link module that the central station would be receiving.
4. Receiver IP: This would be the IP Address of the receiver that the T Link communicates to.
5. Receiver Port: This would be the Port of the receiver that the T Link communicates to, the default port is 3064.
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Connecting to the Panel
First you must choose the desired communications operation (Global upload, Global Download, Communicate Tags, etc).
Once you have selected the type of communication operation, a screen will appear with 3 tabs prompting you with different options.
Under the 'Basic' tab, you can verify the panel you are connecting to, the type of connection
There is also a button 'Show Tags'. This will display for you exactly which sections have been tagged for communications.
Under the 'Options' tab you can turn on/off the double call feature. You can also specify the double call timer and the double call duration.
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Upload Event Buffer
If you would like to upload the event buffer, without upload or downloading any other sections, you can select 'Upload Event Buffer' from the toolbar.
Module Auto-Detect
If you would like to find out what modules are enrolled on the system, without uploading or downloading any programming , you can select the 'Module Auto-Detect' function from the toolbar.
